Thursday, October 6, 2011

Ohhh Verizon.

So probably about the beginning of September my phone started being weird. It was telling me my storage was full and I needed to delete some apps. Well this was weird because I barely had any apps. So I took it into the Verizon store they had no idea. He told me to reset my phone and that should solve all my problems. Okay so it helped the notification to go away but now I can't receive any text messages. How annoying. So I just left it like this for about a week because I was going home to visit for my Birthday. So, while I was at the mall I just asked one of the guys at the kiosk. He also had no idea and told me to call support. I didn't want to so I went to the actual store, he reset my phone once again and still nothing! So he tells me he was going to order a new one for me. Good news to me it's always nice to get a new phone. Plus he told me they didn't have mine in stock so I got the brand new Incredible 2. Wahoo! Awesome I was excited about that. He tells me I will receive it in 5 days so I flew back to RI thinking my new phone would be there but nope not yet. I waited another day still nothing, next day.. still nothing. Hmmm so I call verizon she tells me to wait another day it should be here the next day. Nope still nothing. UGH really?  I call Support I wasn't on the account so my dad had to call, he gives me the tracking number it says its in Rhode Island and has been for quite some time. I call the post office to see whats up. Well, turns out they lost it have no idea where it is and I probably wont get it. I start freaking out because I DO NOT want to pay for this phone being lost. I call support and they tell me I'm not responsible for it fewww. So she tells me I can order one again and have it sent to me. I  reassure that she is sending the Incredible 2 she says yes. So two days later I get my new phone! I open it up and to my surprise i'ts the exact same one I already had. No way was I going to take this one when I was told I would get the new one! This may sound selfish but I had my hopes on the new one. So once again I call and tell them they sent me the WRONG phone. She tells me that's the one that was in stock so that's the one I get. No No No I told her I was originally suppose to get the new one. She asks around and gets the OK to send me the new one. So I think its all over right? Wrong! The very next day I get my new phone in the mail, open it.... can you guess yep wrong one once again! By this time I'm thinking they are playing some kind of joke on me! This is nuts. I called again and tell her once again they sent the wrong phone. Haha so she reorders me the Incredible 2. I'm happy to say fourth times the charm and I got my new phone today!